Responsible Gaming
at ctc77 — Your Safety Comes First
Gambling at ctc77 is designed to be entertaining, social, and fair. We are fully committed to providing every player in Bangladesh with the tools, information, and support needed to keep gaming a positive experience — and to step back if it ever stops being one.
If you feel gambling is negatively affecting your life, your relationships, or your finances, please reach out to the ctc77 support team immediately via live chat or email at support at ctc77.io. Our 24/7 team can activate self-exclusion or deposit limits within minutes. You do not need to be in crisis to ask for help — any concern is worth raising.
ctc77 believes that responsible gaming is the foundation of a trustworthy platform. We do not simply offer these tools as a regulatory tick-box. We actively monitor player behaviour, proactively reach out to players showing signs of distress, and make our responsible gaming tools as accessible as our games themselves. This page explains everything available to you — and how to use it.
Our Player Protection Tools
ctc77 puts these tools directly in your hands. All of them are free, available around the clock, and can be activated by contacting our support team.
Deposit Limits
Available NowSet a daily, weekly, or monthly deposit cap on your ctc77 account. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits can be lowered instantly but increases take 24 hours to activate — giving you a built-in cooling-off window.
Time-Out Periods
Available NowTake a short break from ctc77 with a time-out lasting 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account is suspended and you will not receive promotional communications. Your account balance and history are preserved and accessible once the period ends.
Self-Exclusion
Available NowRequest a self-exclusion period of 6 months, 1 year, 2 years, or permanent closure. During self-exclusion, your account is fully disabled, all marketing is stopped, and you cannot create a new account using the same identity. This is our strongest player protection measure and is taken extremely seriously by our team.
Loss Limits
Available NowDefine a maximum net loss amount over a daily, weekly, or monthly period. Once your loss limit is reached, ctc77 will automatically prevent further wagers until the period resets. This tool is particularly useful for players who want to enjoy cricket betting and slots without risking more than a defined budget.
Marketing Opt-Out
Available NowYou can opt out of all promotional communications from ctc77 at any time — including bonus offers, BPL season promotions, Eid campaigns, and SMS alerts. Simply contact our support team or update your preferences in your account settings. Opting out does not affect your ability to play.
Reality Checks
Via SupportRequest periodic session reminders that display how long you have been playing and your net balance for that session. Reality checks are an effective way to maintain perspective during longer gaming sessions, preventing the natural tendency to lose track of time and spend while engaged in live casino or slot play.
Gambling Done Right
At ctc77, gambling is entertainment — the same way watching a BPL match or going to the cinema is entertainment. It has a cost, and that cost should be something you are comfortable with before you start. When gambling is healthy, it looks like this:
- You set a budget before you start playing and you stick to it — win or lose.
- You view any money wagered as the cost of entertainment, not as an investment or income source.
- You take regular breaks and gaming sessions do not interfere with work, family, or sleep.
- You feel in control at all times and can walk away whenever you choose, regardless of the session result.
- You do not gamble to chase previous losses or to escape stress, anxiety, or personal difficulties.
- You are honest with yourself and the people around you about how much time and money you spend on gambling.
Recognising Warning Signs
Problem gambling can develop gradually, and it is not always easy to spot in yourself. The following signs may indicate that your relationship with gambling has become harmful. If several of these apply to you, please use our self-exclusion or time-out tools and consider reaching out for professional support.
Quick Self-Assessment
Answer honestly. If you find yourself saying "yes" to three or more of these questions, we strongly encourage you to use our responsible gaming tools or speak to our support team.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you gambled with money that was set aside for rent, bills, groceries, or other essential expenses?
Have you tried to win back money you have lost by continuing to gamble in the same or a subsequent session?
Have you felt anxious, irritable, or low in mood when you were unable to gamble or when you tried to reduce your gambling?
Have you hidden the extent of your gambling activity — the time spent or the amounts wagered — from family or close friends?
Has gambling ever caused problems in your personal relationships, your work, your studies, or your financial situation?
Have you borrowed money or sold personal belongings in order to fund gambling activity?
Do you find yourself thinking about gambling frequently during the day, or planning your next session in advance?
This self-assessment is a brief awareness tool only — it is not a clinical diagnostic instrument. Three or more "yes" answers suggest it would be worth speaking to someone. Contact the ctc77 support team or a qualified counselling service. You are not alone, and help is available.
Age Verification & 21+ Policy
ctc77 operates a strict 21+ policy. We take our obligation to prevent underage gambling extremely seriously and apply robust age verification measures at every stage.
Mandatory KYC Verification
All players must complete identity verification before their first withdrawal. This includes submitting a government-issued ID (National ID card or passport) confirming date of birth. Players who cannot confirm they are 21 or older will have their account permanently closed and any deposits refunded.
Underage Account Closure
If ctc77 identifies or receives a credible report that an account is held by a person under 21, the account will be suspended immediately pending investigation and permanently closed if the concern is substantiated. We encourage parents and guardians to report any suspected underage use directly to our support team.
Parental Controls Guidance
If you share a device with young people, we recommend using your device's built-in parental control settings to prevent access to gambling websites. Always log out of your ctc77 account when you are finished and ensure your login credentials are not stored or accessible to minors in your household.
ctc77 is strictly for adults aged 21 and above. Gambling is not a suitable activity for minors. If you are under 21, please close this page. By registering an account, you confirm that you are at least 21 years of age and that gambling is legal in your jurisdiction.
Get Help & Support
Whether you want to activate a limit, discuss a concern, or request self-exclusion, the ctc77 responsible gaming team is available 24 hours a day, 7 days a week.
Live Chat
The fastest way to reach us. Our live chat support agents are available around the clock and can activate responsible gaming tools on your account immediately upon request.
Email Support
Send your request or concern to our support team at support at ctc77.io. We aim to respond to all responsible gaming requests within 2–5 minutes during active hours.
WhatsApp contact details are provided after login within your ctc77 account. This channel is available for responsible gaming queries as well as general support.
Account Settings
Logged-in players can manage deposit limits and marketing preferences directly from their account settings panel. For self-exclusion or time-out requests, please contact our support team directly.
Our Full Responsible Gaming Policy
Understanding Problem Gambling
Problem gambling — sometimes referred to as gambling disorder — is a recognised condition in which a person is unable to control their gambling despite negative consequences in their life. It affects people across all demographics and income levels. In Bangladesh, the popularity of cricket betting and online casino games has grown rapidly, and ctc77 recognises that with that growth comes a heightened responsibility to ensure that entertainment does not cross into harm.
ctc77 is not passive in its approach to responsible gaming. We employ automated monitoring systems that flag unusual gambling patterns — such as a sharp increase in deposit frequency, session length, or bet size — and our responsible gaming team reviews flagged accounts proactively. In cases where we have genuine concern for a player's wellbeing, we will reach out directly, even if the player has not contacted us themselves.
Gambling as Entertainment — Not Income
ctc77 is clear about this: gambling is a form of paid entertainment, and the house always holds a mathematical edge over the long term. This is the commercial reality of any licensed betting platform. Players who approach ctc77 with realistic expectations — enjoying the excitement of a BPL match bet, the spin of a Pragmatic Play slot, or a live Evolution Gaming casino session as a leisure activity with a defined budget — are the players who will have the most positive experience on our platform.
We strongly discourage any player from viewing gambling as a means to generate income, cover debts, or solve financial problems. If you are experiencing financial difficulty, please do not use ctc77 as a solution. Our support team can direct you to appropriate financial counselling resources, and we will always prioritise activating account restrictions over encouraging further play.
How We Use Player Data to Protect You
ctc77 collects and analyses anonymised behavioural data — session durations, deposit patterns, betting frequency, game selection — for the express purpose of identifying players who may be developing harmful gambling habits. This data is never sold or shared with third parties for marketing purposes. Its sole responsible gaming purpose is player protection.
Players who are identified as potentially at-risk may receive a proactive message from our team asking how they are doing and reminding them of the tools available. You can opt out of these check-in communications at any time, but we encourage you to engage with them — they are sent out of genuine care, not as a compliance exercise.
Funding Your Account Responsibly
ctc77 accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Regardless of the payment method you use, the responsible gaming principles remain the same: only deposit money you can afford to lose, treat every deposit as a discretionary leisure expense, and never deposit while in an emotional or distressed state.
If you find yourself making multiple small deposits in quick succession to continue a session after losing, this is a warning sign. Our deposit limit tools are specifically designed to prevent this pattern. Set your limit before your first deposit of a session — not after you have already reached a point of distress.
Reactivating an Account After Self-Exclusion
If you have requested a self-exclusion period and wish to return to ctc77 after that period has elapsed, you will be required to contact our support team directly. Reactivation is not automatic. Our team will conduct a brief responsible gaming check-in before restoring access, and we may suggest setting deposit or loss limits as a condition of reactivation.
Permanent self-exclusion requests cannot be reversed under any circumstances. This is a deliberate design decision — permanent closure should be a meaningful, final step for players who know they need a complete break from gambling activity. We take this commitment seriously and will not process any reactivation request for a permanently excluded account.
Ready to Play? Set Your Limits First.
Log in to your ctc77 account and configure your deposit limits, loss limits, or time-out settings before your next session. Smart players set boundaries — and ctc77 makes it easy.